Thank you for visiting and shopping at www.kaylakimkay.com. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
(South Africa Only)
Shipment processing time All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping may vary from 7 days to 21 days. You may be liable to pay customs fee.
We do not do returns on hair products.
we do not do refunds instead we replace the item if faulty was received faulty due to shipping. Please record the items as you are opening and unboxing so that we have proof so that we may investigate the matter (within 24 hours of receiving products). You will receive a new package in 5-7 working days.
If you have any questions on how to return your item to us, contact us.